Filing a Consumer Complaint in Georgia
How to report a business to the Georgia Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: First try to resolve the dispute with the business. If the problem involves an unfair or deceptive business practice, submit a complaint to the Attorney General's Consumer Protection Division online (up to three attachments), or print and complete the complaint form and send it by mail… Georgia Attorney General, File a Complaint
| Filing a complaint | First try to resolve the dispute with the business. If the problem involves an unfair or deceptive business practice, submit a complaint to the Attorney General's Consumer Protection Division online (up to three attachments), or print and complete the complaint form and send it by mail or fax to 404-651-9018 (email is not accepted). Describe the problem in order, say what resolution you want, and include copies of documents. The division mediates some complaints. |
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| Unfair and deceptive practices law | The Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) prohibits unfair or deceptive acts in consumer transactions. A person injured by a violation may sue individually (not as a class representative) for an injunction and general damages; exemplary damages are allowed only for intentional violations, and the court must award three times actual damages for an intentional violation. A prevailing consumer is awarded reasonable attorney's fees. At least 30 days before suing, the consumer must send the business a written demand describing the practice and injury. Source: O.C.G.A. § 10-1-399 |
Where to get help in Georgia
More Georgia consumer protection
- The Lemon Law in Georgia
- Your Right to Cancel a Purchase in Georgia
- Contractors and Repair Shops in Georgia
- All Georgia consumer protection rules
FAQ
How do you file a consumer complaint in Georgia?
First try to resolve the dispute with the business. If the problem involves an unfair or deceptive business practice, submit a complaint to the Attorney General's Consumer Protection Division online (up to three attachments), or print and complete the complaint form and send it by mail or fax to 404-651-9018 (email is not accepted). Describe the problem in order, say what resolution you want, and include copies of documents. The division mediates some complaints.
What is the consumer protection law in Georgia?
The Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) prohibits unfair or deceptive acts in consumer transactions. A person injured by a violation may sue individually (not as a class representative) for an injunction and general damages; exemplary damages are allowed only for intentional violations, and the court must award three times actual damages for an intentional violation. A prevailing consumer is awarded reasonable attorney's fees. At least 30 days before suing, the consumer must send the business a written demand describing the practice and injury.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.