Contractors and Repair Shops in New Hampshire

Upon request, a motor vehicle repair facility must give a written estimate before starting work, itemizing the work, the estimated price for labor and parts, and an estimated completion date. It may not do the estimated work without the customer's permission (oral permission is allowed if a written estimate is impractical), and it must tell the customer the estimated cost of unrelated additional work and get permission first. A facility may not charge more than 10 percent over the estimate without the customer's written consent. If the customer asks before the work is done, replaced parts must be returned, except parts that must go back to a manufacturer or distributor under a warranty or exchange arrangement. The final invoice must itemize the work, parts over $.50, and labor, state any guarantee, and disclose used or rebuilt parts. A facility that violates the law on a job is not entitled to any payment for that work.