Your Right to Cancel a Purchase in North Carolina
When you can cancel a purchase or contract in North Carolina, the deadline, and what stores must tell you about refunds.
Short answer: In a home solicitation sale, the buyer may cancel until midnight of the third business day after signing the agreement or offer. Cancellation is done by giving written notice to the seller at the address in the agreement; N.C. Gen. Stat. § 25A-39
| Right to cancel (cooling-off) | In a home solicitation sale, the buyer may cancel until midnight of the third business day after signing the agreement or offer. Cancellation is done by giving written notice to the seller at the address in the agreement; a mailed notice counts when it is deposited in the mail, properly addressed and postage prepaid. Unless the seller provided the required form, any written statement showing the buyer does not want to be bound is enough. The right to cancel does not apply in certain cases where the buyer asked in a separate writing for urgent or emergency service and the seller has already begun work in good faith. If the seller, through its own fault, does not deliver within 30 days of signing (unless a later date was agreed in writing), the buyer may cancel before accepting the goods or services and get a refund. Source: N.C. Gen. Stat. § 25A-39 |
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Where to get help in North Carolina
- North Carolina Department of Justice (Attorney General), Consumer Protection Division
- File a complaint or claim
More North Carolina consumer protection
- The Lemon Law in North Carolina
- Contractors and Repair Shops in North Carolina
- Filing a Consumer Complaint in North Carolina
- All North Carolina consumer protection rules
FAQ
Can you cancel a contract after signing it in North Carolina?
In a home solicitation sale, the buyer may cancel until midnight of the third business day after signing the agreement or offer. Cancellation is done by giving written notice to the seller at the address in the agreement; a mailed notice counts when it is deposited in the mail, properly addressed and postage prepaid. Unless the seller provided the required form, any written statement showing the buyer does not want to be bound is enough. The right to cancel does not apply in certain cases where the buyer asked in a separate writing for urgent or emergency service and the seller has already begun work in good faith. If the seller, through its own fault, does not deliver within 30 days of signing (unless a later date was agreed in writing), the buyer may cancel before accepting the goods or services and get a refund.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.