Your Right to Cancel a Purchase in Hawaii
When you can cancel a purchase or contract in Hawaii, the deadline, and what stores must tell you about refunds.
Short answer: In a door-to-door sale, the buyer may cancel at any time before midnight of the third business day after the transaction. Haw. Rev. Stat. § 481C-2
| Right to cancel (cooling-off) | In a door-to-door sale, the buyer may cancel at any time before midnight of the third business day after the transaction. The seller must give a contract or receipt with a bold cancellation notice and two copies of a completed "Notice of Cancellation," must tell the buyer orally of the right, and must refund payments and return trade-ins within ten business days after a valid cancellation. Violations are unfair or deceptive practices. Source: Haw. Rev. Stat. § 481C-2 |
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| Store refund policies | Retail merchants must generally accept returns for refund, merchandise credit or exchange. A merchant may instead choose a more limited policy (refunds only; refunds or credit only; exchanges or credit only; or no returns) by posting a conspicuous sign before purchase. A merchant that accepts no returns must post signs such as "All sales final," and a merchant that limits returns to less than 60 days after purchase or delivery, or excludes certain categories of goods, must post signs saying so. Source: Haw. Rev. Stat. § 481B-5.5 |
Where to get help in Hawaii
- Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection
- File a complaint or claim
More Hawaii consumer protection
- The Lemon Law in Hawaii
- Contractors and Repair Shops in Hawaii
- Filing a Consumer Complaint in Hawaii
- All Hawaii consumer protection rules
FAQ
Can you cancel a contract after signing it in Hawaii?
In a door-to-door sale, the buyer may cancel at any time before midnight of the third business day after the transaction. The seller must give a contract or receipt with a bold cancellation notice and two copies of a completed "Notice of Cancellation," must tell the buyer orally of the right, and must refund payments and return trade-ins within ten business days after a valid cancellation. Violations are unfair or deceptive practices.
Do stores have to give refunds in Hawaii?
Retail merchants must generally accept returns for refund, merchandise credit or exchange. A merchant may instead choose a more limited policy (refunds only; refunds or credit only; exchanges or credit only; or no returns) by posting a conspicuous sign before purchase. A merchant that accepts no returns must post signs such as "All sales final," and a merchant that limits returns to less than 60 days after purchase or delivery, or excludes certain categories of goods, must post signs saying so.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.