Filing a Consumer Complaint in Indiana
How to report a business to the Indiana Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: File an online Consumer Complaint (also available in Spanish) with the Attorney General's Consumer Protection Division. Indiana Attorney General, File a Complaint
| Filing a complaint | File an online Consumer Complaint (also available in Spanish) with the Attorney General's Consumer Protection Division. Separate online forms exist for licensing enforcement, homeowners protection (home improvement and mortgage), gas gouging, identity theft and do-not-call complaints. The division mediates and investigates consumer complaints against businesses, but by state law cannot act as an individual's private attorney or give legal advice. |
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| Unfair and deceptive practices law | The Indiana Deceptive Consumer Sales Act (Ind. Code § 24-5-0.5) prohibits deceptive acts in consumer transactions. A consumer who relies on an uncured or incurable deceptive act may sue for actual damages or $500, whichever is greater; for a willful deceptive act, the court may increase damages up to the greater of three times actual damages or $1,000, and may award reasonable attorney's fees to the prevailing party. This private remedy generally does not apply to real estate transactions or construction-defect claims. "Uncured" refers to the Act's offer-to-cure procedure; see the chapter for notice requirements. Source: Ind. Code § 24-5-0.5-4 |
Where to get help in Indiana
More Indiana consumer protection
- The Lemon Law in Indiana
- Your Right to Cancel a Purchase in Indiana
- Contractors and Repair Shops in Indiana
- All Indiana consumer protection rules
FAQ
How do you file a consumer complaint in Indiana?
File an online Consumer Complaint (also available in Spanish) with the Attorney General's Consumer Protection Division. Separate online forms exist for licensing enforcement, homeowners protection (home improvement and mortgage), gas gouging, identity theft and do-not-call complaints. The division mediates and investigates consumer complaints against businesses, but by state law cannot act as an individual's private attorney or give legal advice.
What is the consumer protection law in Indiana?
The Indiana Deceptive Consumer Sales Act (Ind. Code § 24-5-0.5) prohibits deceptive acts in consumer transactions. A consumer who relies on an uncured or incurable deceptive act may sue for actual damages or $500, whichever is greater; for a willful deceptive act, the court may increase damages up to the greater of three times actual damages or $1,000, and may award reasonable attorney's fees to the prevailing party. This private remedy generally does not apply to real estate transactions or construction-defect claims.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.