Your Right to Cancel a Purchase in Massachusetts
When you can cancel a purchase or contract in Massachusetts, the deadline, and what stores must tell you about refunds.
Short answer: For personal, family or household purchases or leases over $25 that are signed somewhere other than the seller's place of business, the buyer may cancel for any reason until midnight of the third business day after signing, by written notice mailed or delivered to the seller's address in… Mass. Gen. Laws ch. 93, § 48
| Right to cancel (cooling-off) | For personal, family or household purchases or leases over $25 that are signed somewhere other than the seller's place of business, the buyer may cancel for any reason until midnight of the third business day after signing, by written notice mailed or delivered to the seller's address in the agreement. The seller must give a detachable cancellation form. Within 10 business days after receiving the cancellation, the seller must refund all payments, return any trade-in and cancel any security interest. Source: Mass. Gen. Laws ch. 93, § 48 |
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| Store refund policies | Massachusetts regulations do not set a required return period, but sellers must clearly and conspicuously disclose their refund, return or cancellation policy to the buyer before the sale is completed. Failing to disclose the policy, misrepresenting it, or not honoring promised refund or return privileges is an unfair or deceptive practice. Source: 940 CMR 3.13(4) |
More Massachusetts consumer protection
- The Lemon Law in Massachusetts
- Contractors and Repair Shops in Massachusetts
- Filing a Consumer Complaint in Massachusetts
- All Massachusetts consumer protection rules
FAQ
Can you cancel a contract after signing it in Massachusetts?
For personal, family or household purchases or leases over $25 that are signed somewhere other than the seller's place of business, the buyer may cancel for any reason until midnight of the third business day after signing, by written notice mailed or delivered to the seller's address in the agreement. The seller must give a detachable cancellation form. Within 10 business days after receiving the cancellation, the seller must refund all payments, return any trade-in and cancel any security interest.
Do stores have to give refunds in Massachusetts?
Massachusetts regulations do not set a required return period, but sellers must clearly and conspicuously disclose their refund, return or cancellation policy to the buyer before the sale is completed. Failing to disclose the policy, misrepresenting it, or not honoring promised refund or return privileges is an unfair or deceptive practice.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.