Filing a Consumer Complaint in Massachusetts
How to report a business to the Massachusetts Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: The Massachusetts Consumer Protection Act (Chapter 93A) prohibits unfair methods of competition and unfair or deceptive acts or practices in trade or commerce. Consumers who are harmed can sue. Mass. Gen. Laws ch. 93A, §§ 2, 9
| Unfair and deceptive practices law | The Massachusetts Consumer Protection Act (Chapter 93A) prohibits unfair methods of competition and unfair or deceptive acts or practices in trade or commerce. Consumers who are harmed can sue. At least 30 days before filing, the consumer must send the business a written demand for relief, and the business has 30 days to make a written settlement offer. A winning consumer recovers actual damages or $25, whichever is greater, plus reasonable attorney's fees and costs; the court may award two to three times damages if the violation was willful or knowing, or if the business refused a demand in bad faith. Source: Mass. Gen. Laws ch. 93A, §§ 2, 9 |
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FAQ
What is the consumer protection law in Massachusetts?
The Massachusetts Consumer Protection Act (Chapter 93A) prohibits unfair methods of competition and unfair or deceptive acts or practices in trade or commerce. Consumers who are harmed can sue. At least 30 days before filing, the consumer must send the business a written demand for relief, and the business has 30 days to make a written settlement offer. A winning consumer recovers actual damages or $25, whichever is greater, plus reasonable attorney's fees and costs; the court may award two to three times damages if the violation was willful or knowing, or if the business refused a demand in bad faith.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.