Filing a Consumer Complaint in Oregon
How to report a business to the Oregon Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: Consumers can file a complaint online with the Oregon Department of Justice or call the Attorney General's Consumer Hotline at 1-877-877-9392, which is staffed by volunteers. Oregon Department of Justice, Consumer Protection
| Filing a complaint | Consumers can file a complaint online with the Oregon Department of Justice or call the Attorney General's Consumer Hotline at 1-877-877-9392, which is staffed by volunteers. The Department also offers a searchable Consumer Complaints Database showing previous complaints against companies. Online complaint form: https://justice.oregon.gov/consumercomplaints/ |
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| Unfair and deceptive practices law | Oregon's Unlawful Trade Practices Act lists prohibited business practices, most involving some form of deception or misrepresentation by the seller, and the Attorney General is its primary enforcer. A person who suffers an ascertainable loss of money or property because of another's willful use of an unlawful practice may sue for actual damages or $200 in statutory damages, whichever is greater; the court or jury may also award punitive damages, and the court may award a winning plaintiff reasonable attorney fees. The plaintiff must mail a copy of the complaint to the Attorney General. Description of the Act from Oregon DOJ, About Us: https://www.doj.state.or.us/consumer-protection/about-us/ |
Where to get help in Oregon
More Oregon consumer protection
- The Lemon Law in Oregon
- Your Right to Cancel a Purchase in Oregon
- Contractors and Repair Shops in Oregon
- All Oregon consumer protection rules
FAQ
How do you file a consumer complaint in Oregon?
Consumers can file a complaint online with the Oregon Department of Justice or call the Attorney General's Consumer Hotline at 1-877-877-9392, which is staffed by volunteers. The Department also offers a searchable Consumer Complaints Database showing previous complaints against companies.
What is the consumer protection law in Oregon?
Oregon's Unlawful Trade Practices Act lists prohibited business practices, most involving some form of deception or misrepresentation by the seller, and the Attorney General is its primary enforcer. A person who suffers an ascertainable loss of money or property because of another's willful use of an unlawful practice may sue for actual damages or $200 in statutory damages, whichever is greater; the court or jury may also award punitive damages, and the court may award a winning plaintiff reasonable attorney fees. The plaintiff must mail a copy of the complaint to the Attorney General.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.