Filing a Consumer Complaint in Pennsylvania
How to report a business to the Pennsylvania Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: Consumers can submit a complaint to the Pennsylvania Office of Attorney General online or by printing and mailing a complaint form (available in English and Spanish); Pennsylvania Office of Attorney General, Submit a Complaint; Public Protection Division
| Filing a complaint | Consumers can submit a complaint to the Pennsylvania Office of Attorney General online or by printing and mailing a complaint form (available in English and Spanish); separate forms cover scams, aviation, Do Not Call, health care and other issues. The Bureau of Consumer Protection mediates consumer complaints and can take legal action against businesses engaged in unfair practices when it serves the public interest. Bureau of Consumer Protection description: https://www.attorneygeneral.gov/the-office/divisions/public-protection/ |
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| Unfair and deceptive practices law | Pennsylvania's Unfair Trade Practices and Consumer Protection Law prohibits unfair methods of competition and unfair or deceptive acts or practices in trade or commerce, and the Attorney General's Bureau of Consumer Protection enforces it. A person who buys or leases goods or services mainly for personal, family or household purposes and suffers an ascertainable loss of money or property because of an unlawful practice may sue for actual damages or $100, whichever is greater. The court may award up to three times actual damages, plus costs and reasonable attorney fees. |
Where to get help in Pennsylvania
More Pennsylvania consumer protection
- The Lemon Law in Pennsylvania
- Your Right to Cancel a Purchase in Pennsylvania
- Contractors and Repair Shops in Pennsylvania
- All Pennsylvania consumer protection rules
FAQ
How do you file a consumer complaint in Pennsylvania?
Consumers can submit a complaint to the Pennsylvania Office of Attorney General online or by printing and mailing a complaint form (available in English and Spanish); separate forms cover scams, aviation, Do Not Call, health care and other issues. The Bureau of Consumer Protection mediates consumer complaints and can take legal action against businesses engaged in unfair practices when it serves the public interest.
What is the consumer protection law in Pennsylvania?
Pennsylvania's Unfair Trade Practices and Consumer Protection Law prohibits unfair methods of competition and unfair or deceptive acts or practices in trade or commerce, and the Attorney General's Bureau of Consumer Protection enforces it. A person who buys or leases goods or services mainly for personal, family or household purposes and suffers an ascertainable loss of money or property because of an unlawful practice may sue for actual damages or $100, whichever is greater. The court may award up to three times actual damages, plus costs and reasonable attorney fees.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.