Filing a Consumer Complaint in Vermont
How to report a business to the Vermont Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: The Attorney General's Consumer Assistance Program (CAP) accepts consumer complaints through an online form. Vermont Attorney General, Get help with a consumer complaint
| Filing a complaint | The Attorney General's Consumer Assistance Program (CAP) accepts consumer complaints through an online form. CAP forwards the complaint to the business and asks it to respond, helping both sides communicate to see if the dispute can be resolved outside court; it is not a formal legal process and a resolution is not guaranteed. Contact: 1-800-649-2424, ago.cap@vermont.gov, 109 State Street, Montpelier, VT 05609-1001. |
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| Unfair and deceptive practices law | The Vermont Consumer Protection Act prohibits unfair methods of competition and unfair or deceptive acts or practices in commerce. A consumer who contracts for goods or services in reliance on prohibited false or fraudulent representations or practices, or who is damaged by them, may sue for equitable relief and recover damages or the value of what the consumer paid, reasonable attorney's fees, and exemplary damages of up to three times the value of the consideration given. Attempts to exclude these remedies are unenforceable. Source: 9 V.S.A. §§ 2453, 2461(b) |
Where to get help in Vermont
More Vermont consumer protection
- The Lemon Law in Vermont
- Your Right to Cancel a Purchase in Vermont
- Contractors and Repair Shops in Vermont
- All Vermont consumer protection rules
FAQ
How do you file a consumer complaint in Vermont?
The Attorney General's Consumer Assistance Program (CAP) accepts consumer complaints through an online form. CAP forwards the complaint to the business and asks it to respond, helping both sides communicate to see if the dispute can be resolved outside court; it is not a formal legal process and a resolution is not guaranteed. Contact: 1-800-649-2424, ago.cap@vermont.gov, 109 State Street, Montpelier, VT 05609-1001.
What is the consumer protection law in Vermont?
The Vermont Consumer Protection Act prohibits unfair methods of competition and unfair or deceptive acts or practices in commerce. A consumer who contracts for goods or services in reliance on prohibited false or fraudulent representations or practices, or who is damaged by them, may sue for equitable relief and recover damages or the value of what the consumer paid, reasonable attorney's fees, and exemplary damages of up to three times the value of the consideration given. Attempts to exclude these remedies are unenforceable.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.