Filing a Consumer Complaint in West Virginia
How to report a business to the West Virginia Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: Consumers can file a complaint with the Attorney General's Consumer Protection Division online, by email (consumer.complaint@wvago.gov), or by mailing a printed form to Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789. West Virginia Attorney General, File a Complaint with the Consumer Protection Division
| Filing a complaint | Consumers can file a complaint with the Attorney General's Consumer Protection Division online, by email (consumer.complaint@wvago.gov), or by mailing a printed form to Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789. The Division reviews the complaint, contacts the business for a response, and facilitates voluntary mediation toward a mutual resolution; patterns of violations may lead to enforcement action. Consumer Protection Hotline: 1-800-368-8808. |
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| Unfair and deceptive practices law | The West Virginia Consumer Credit and Protection Act declares unfair methods of competition and unfair or deceptive acts or practices in trade or commerce unlawful. A person who buys or leases goods or services and suffers an ascertainable loss of money or property may sue for actual damages or $200, whichever is greater, plus equitable relief, and may demand a jury trial. The person must prove an actual out-of-pocket loss caused by the violation, and for claims based on misrepresentation, that the deception caused them to enter the transaction. |
Where to get help in West Virginia
More West Virginia consumer protection
- The Lemon Law in West Virginia
- Your Right to Cancel a Purchase in West Virginia
- All West Virginia consumer protection rules
FAQ
How do you file a consumer complaint in West Virginia?
Consumers can file a complaint with the Attorney General's Consumer Protection Division online, by email (consumer.complaint@wvago.gov), or by mailing a printed form to Office of the Attorney General, Consumer Protection Division, PO Box 1789, Charleston, WV 25326-1789. The Division reviews the complaint, contacts the business for a response, and facilitates voluntary mediation toward a mutual resolution; patterns of violations may lead to enforcement action. Consumer Protection Hotline: 1-800-368-8808.
What is the consumer protection law in West Virginia?
The West Virginia Consumer Credit and Protection Act declares unfair methods of competition and unfair or deceptive acts or practices in trade or commerce unlawful. A person who buys or leases goods or services and suffers an ascertainable loss of money or property may sue for actual damages or $200, whichever is greater, plus equitable relief, and may demand a jury trial. The person must prove an actual out-of-pocket loss caused by the violation, and for claims based on misrepresentation, that the deception caused them to enter the transaction.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.