Your Right to Cancel a Purchase in Connecticut

In a home solicitation sale, the buyer may cancel at any time before midnight of the third business day after the transaction. The seller must give a written contract or receipt with a bold notice of this right, two copies of a "Notice of Cancellation" form, and must also tell the buyer orally. After a valid cancellation, the seller must refund all payments and return any trade-in within ten business days. Home improvement contracts must include notice of these cancellation rights, and debt negotiation contracts carry their own three-business-day right to cancel.

Every business must clearly and conspicuously disclose its refund or exchange policy, including whether it gives refunds or exchanges at all: by posting it on the premises for in-store sales, on its website for online sales, and orally for phone or verbal sales. The policy must say whether refunds are cash, credit or store credit, any time limit, any fee, and other conditions. If a seller that does not give refunds fails to disclose its policy properly, it must give a refund or store credit for goods returned within seven days after the consumer received them.