Filing a Consumer Complaint in Connecticut
How to report a business to the Connecticut Attorney General or consumer agency, and your rights under the state's consumer protection law.
Short answer: Try first to resolve the problem with the business. If that fails, file a complaint with the Department of Consumer Protection's Complaint Center, which helps resolve disputes between consumers and businesses and enforces consumer and licensing laws, though it does not represent… Connecticut Department of Consumer Protection, File a Complaint; Office of the Attorney General, Complaint Form
| Filing a complaint | Try first to resolve the problem with the business. If that fails, file a complaint with the Department of Consumer Protection's Complaint Center, which helps resolve disputes between consumers and businesses and enforces consumer and licensing laws, though it does not represent individuals. The Attorney General's office also takes complaints and may offer informal mediation, but represents the public interest rather than individuals and cannot give legal advice. Attorney General complaint page: https://portal.ct.gov/ag/common/complaint-form-landing-page |
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| Unfair and deceptive practices law | The Connecticut Unfair Trade Practices Act (CUTPA, Conn. Gen. Stat. § 42-110a et seq.) prohibits unfair methods of competition and unfair or deceptive acts in trade or commerce. Anyone who suffers an ascertainable loss of money or property because of a violation can sue for actual damages, and the court may award punitive damages, equitable relief, costs and reasonable attorney's fees. Proof of public interest or injury is not required, class actions are allowed, and suits must be filed within three years of the violation. Source: Conn. Gen. Stat. § 42-110g |
Where to get help in Connecticut
More Connecticut consumer protection
- The Lemon Law in Connecticut
- Your Right to Cancel a Purchase in Connecticut
- Contractors and Repair Shops in Connecticut
- All Connecticut consumer protection rules
FAQ
How do you file a consumer complaint in Connecticut?
Try first to resolve the problem with the business. If that fails, file a complaint with the Department of Consumer Protection's Complaint Center, which helps resolve disputes between consumers and businesses and enforces consumer and licensing laws, though it does not represent individuals. The Attorney General's office also takes complaints and may offer informal mediation, but represents the public interest rather than individuals and cannot give legal advice.
What is the consumer protection law in Connecticut?
The Connecticut Unfair Trade Practices Act (CUTPA, Conn. Gen. Stat. § 42-110a et seq.) prohibits unfair methods of competition and unfair or deceptive acts in trade or commerce. Anyone who suffers an ascertainable loss of money or property because of a violation can sue for actual damages, and the court may award punitive damages, equitable relief, costs and reasonable attorney's fees. Proof of public interest or injury is not required, class actions are allowed, and suits must be filed within three years of the violation.
General legal information, not legal advice. Laws change and local rules can differ; check the linked official source or talk to a lawyer about your situation.