Filing a Consumer Complaint in Kentucky

The Attorney General's office asks consumers to first try to resolve the problem with the business. Complaints, including requests for mediation, can be filed online with the Consumer Complaint & Mediation Request form; include the business's address, a description of the problem, what you want the business to do, and copies (not originals) of documents. If the complaint is suitable for mediation, the office asks the business to respond, but if the business does not cooperate the office generally can only keep the complaint on file. The office cannot give individuals legal advice, act as a private attorney, or file a lawsuit only to recover money for one person. Separate forms exist for utility complaints and data privacy complaints, and telemarketing (no-call) complaints go through nocall.ky.gov. Landlord-tenant disputes are not handled through mediation.

The Kentucky Consumer Protection Act declares unfair, false, misleading or deceptive acts or practices in trade or commerce unlawful; "unfair" means unconscionable. A person who buys or leases goods or services mainly for personal, family or household purposes and loses money or property because of an unlawful practice may sue to recover actual damages and may seek equitable relief. The law does not limit the right to seek punitive damages where appropriate, and the court may award reasonable attorney's fees and costs to the prevailing party. The suit must be filed within one year after any Attorney General action ends or within two years after the violation, whichever is later.